Introduction

At Dvana when we talk about maintenance, we are talking about both Corrective Maintenance and Preventative Maintenance, both of these types of maintenance are essential with any computing or technical system.

The kinds of service available with support include, but are not limited to:

• Virus removal
• Spyware removal
• Trouble shooting
• Backup failures
• Hardware failures or errors
• Etc...

Standard

Dvana's Standard Support offering gives 9am until 5pm phone support from Monday through Friday.

For more information, give us a call.

Evenings

The Evenings addition to the support op;tions extends the support to cover you up until 10pm Monday through Friday.

For more information, give us a call.

Weekends

The Weekends package gives you the support over the weekend, which is the equivalent to our Standard package, so Saturday and Sunday from 9am until 5pm

For more information, give us a call.

24 x 7

Dvana's 24 x 7 Support package provides someone to help you all day everyday and is our flagship offering.

For more information, give us a call.

On-Demand

If you have the On-Demand package, there is an additional fee for each incident outside your Standard Support Plan. This means that if you need help at any time, then with the provision, you can access that help.

For more information, give us a call.